Computer problems? Get friendly, patient tech support without leaving town.
I help Helendale, Silver Lakes, and nearby High Desert residents with slow computers, general tech questions, basic Wi-Fi issues, email, passwords, scam checks, backup setup, basic data-safety setup, software setup, patient tech lessons, and new computer setup.
Remote-only for now. You stay in control, you can watch what I do, and I explain things clearly as we go.
Everyday tech help, explained clearly
You do not need to know the technical words. Just tell me what is happening, what device you have, and what you need it to do.
Slow Computer Cleanup
Startup cleanup, browser cleanup, basic malware checks, updates, storage cleanup, and practical advice to help your computer run better.
General Support & Tech Lessons
Not sure what category your problem fits into? I can help with everyday computer questions, settings, software, basic device setup, patient lessons, and troubleshooting by phone or remote session.
Wi-Fi Troubleshooting
Help checking internet speed, device connection problems, basic router settings, and provider questions. If your internet is completely down, I may need to direct you to your internet provider or an in-person technician.
Email & Password Help
Help with email setup, account recovery steps, password organization, two-factor authentication, and safer login habits.
Backup & Data Safety Setup
Basic help setting up cloud backups, external-drive backup habits, password managers, two-factor authentication, update settings, and simple file organization. This is setup and guidance, not a guarantee against data loss or hacking.
Scam & Malware Checks
Worried about a pop-up, fake virus warning, suspicious email, or strange computer behavior? I can help you check it safely.
New Computer Setup
Basic setup, updates, browser setup, email setup, basic device setup, software installation, backup setup, and transferring essentials.
Small Business Basics
Remote help for simple business computer needs like email, browser issues, software setup, basic backup planning, safer login settings, and everyday troubleshooting.
Simple starting prices
No surprise charges. I start with a free short triage to figure out whether the problem is something I can help with remotely. Triage is not a full repair session; it is how we decide the safest next step before paid work begins. Payment is due at the end of the session unless we agree on different terms before paid work begins.
Free Triage
A quick problem review, not a full repair session. I’ll ask what device you have, what is happening, whether remote help is possible, and what the next paid option would be before any paid work begins.
Remote Quick Fix
Best for simple email, software, browser, settings, general support, or computer questions that can be handled quickly. $30 covers up to 30 minutes. If the issue takes longer, I will ask before continuing at $50 per hour, billed in 15-minute increments.
Remote Support
For longer troubleshooting, cleanup, setup, scam checks, basic backup and data-safety setup, and general support. I will explain the likely next step before doing paid work.
Free 15-minute triage
This is a quick problem review, not a full repair session. I use the first 15 minutes to understand what is happening, decide whether remote help makes sense, and explain the next step before any paid work begins.
- What device and operating system you use
- What changed, broke, or started acting strangely
- Whether your internet and computer can support remote help
- Whether the issue looks like software, account, internet, scam, or hardware trouble
- What the safest next step and likely price would be
- Slow computers
- Email, passwords, software, and browser issues
- Scam checks, backup setup, and new computer setup
- Patient tech lessons
I do not store your passwords. You can stay on the phone and watch the remote session the whole time.
Monthly support plans
Optional monthly plans for people or businesses who want ongoing help. Plans are manually invoiced each month and do not renew or charge automatically. One-time support is still available without a monthly plan.
Home Support Membership
For residents who want a little extra help available each month.
- Manually invoiced each month; there is no automatic billing
- 10% discount on other remote services while your monthly plan is active
- One free included Remote Quick Fix per month, up to 30 minutes
- Unused monthly quick-fix time does not roll over
- Priority scheduling when demand is high
- Good for simple email, software, browser, settings, or general support issues
Business Support Starter
For very small businesses that want a dependable monthly support relationship instead of calling only when something breaks.
- Manually invoiced each month; there is no automatic billing
- Includes up to 2 hours of reserved priority remote support per month
- Unused support time does not roll over
- Priority scheduling when demand is high
- One short monthly check-in for updates, backup status, login safety, or small issues before they become bigger problems
- Simple support notes after sessions so you know what was checked or changed
- Support for email, software, browser, basic setup, backup setup, data-safety setup, and general computer problems
- Basic data-safety help can include cloud backup setup, external-drive backup guidance, password manager setup, two-factor authentication, update settings, and simple file organization
- Extra time is billed at 15% off the normal $50 per hour remote support rate while your monthly plan is active, which makes it $42.50 per hour unless we agree otherwise first
- Not a full managed IT, cybersecurity monitoring, compliance service, guaranteed data recovery, or emergency-response plan
Good to know before paid work begins
These limits keep pricing clear, including when payment is due, and help make sure remote support is the right fit before paid work begins.
For one-time sessions, payment is due at the end of the session unless we agree on different terms before paid work begins. Monthly plans are manually invoiced each month and are not charged automatically.
Monthly plans are manually invoiced each month and do not renew or charge automatically. The plan is active for each month that the invoice is paid; if you do not want to continue, you can simply decline or not pay the next month’s invoice. Included time does not roll over. Plans are for recurring basic remote support, not unlimited emergency service. Extra work is billed at the plan’s discounted rate when a discount applies, unless we agree otherwise first.
$30 covers up to 30 minutes. If the issue takes longer, I will ask before continuing at $50 per hour, billed in 15-minute increments. You can stop at 30 minutes, but the $30 still applies for the time already spent.
I can help set up basic backup tools and safer account habits, but I do not guarantee recovery from data loss, provide full cybersecurity monitoring, or take responsibility for ongoing business compliance.
If, within the first 30 minutes from the start of triage, I determine that the main problem requires hardware repair or otherwise cannot reasonably be handled remotely, I will stop and there will be no charge, provided I have not already completed useful paid support or resolved another problem during the session. For hardware repair, serious data recovery, or internet outages, I may recommend a repair shop, your internet provider, or another specialist.
How it works
The process is designed to be simple, safe, and clear.
Call, text, or email me
Tell me what device you have, what is going wrong, and what you want fixed. Email is fine for non-urgent questions, but phone or text is best once a remote session starts.
Free 15-minute triage
I’ll ask what device you have, what is happening, whether the issue looks like software, account, internet, scam, or hardware trouble, and whether remote help makes sense. If it does, I’ll explain the likely paid option before continuing.
You approve the price
If we continue after triage, I’ll confirm the price before paid work begins. For one-time sessions, payment is due at the end of the session unless we agree otherwise first.
Remote session or phone guidance
You stay in control. You can watch what I do, and I explain the changes clearly. During active remote access, we should stay connected by phone or text so you can respond quickly.
Wrap-up and prevention
I explain what happened, what was changed, what still needs attention, and one or two ways to avoid the issue again.
Remote help setup
Remote support lets me see your screen and help while you stay at your computer. Email is fine for initial questions, but during an active remote session we should be connected by phone or text so we can respond quickly.
Which remote help option should you use?
I will tell you which option to use during the free triage. These are the main programs I may use depending on your computer and comfort level.
Microsoft Quick Assist
Usually the easiest choice for Windows 10 or Windows 11. It is built for temporary help from someone you trust and uses a short security code.
- Good for quick Windows help
- No permanent access required
- You approve screen sharing and control
- Best when your computer can still open Windows normally
RustDesk
A cross-platform remote support program that works on Windows and many Linux systems. This is often my preferred option for Linux users.
- Good for Linux, Bazzite, Fedora, Ubuntu, and Windows
- Uses a device ID and temporary password/code
- Can be closed after the session
- Unattended access should stay off unless clearly agreed
Before any remote session
Contact me first
Call, text, or email me first for the initial request. Once we start remote access, plan to stay available by phone or text instead of relying on email.
Close private information
Close banking pages, personal documents, private messages, password lists, tax documents, medical pages, and anything else you do not want visible.
Keep your phone nearby
Stay on the phone or text with me while we connect and during the active session. If something looks wrong, tell me immediately and end the session.
Do not read passwords out loud
If a password is needed, you can type it yourself. I do not store passwords, and I do not need to know your password for most support work.
Option 1: Windows Quick Assist tutorial
Use this if you have Windows 10 or Windows 11 and I tell you Quick Assist is the best option for the session.
Open Quick Assist
Press Windows key + Ctrl + Q, or click Start and search for Quick Assist.
Enter the security code
I will give you a short security code by phone or text. Type it into the Code from assistant box and choose Submit.
Allow screen sharing
Windows will ask you to allow the connection. Choose Allow only if you are expecting my help right then.
Approve control only if needed
I may be able to view first. If I need to use the mouse and keyboard, Windows may ask you to approve full control. You can allow it, deny it, or cancel control later.
End the session
When we are done, choose Leave in Quick Assist. You can also leave earlier if you are uncomfortable.
Option 2: RustDesk on Windows tutorial
Use this if Quick Assist is not working, if we need a cross-platform tool, or if I specifically ask you to use RustDesk.
Download RustDesk from the official GitHub page
Go directly to the RustDesk GitHub releases page: github.com/rustdesk/rustdesk/releases/latest. Do not download RustDesk from a random ad, pop-up, fake support message, or unofficial mirror.
Open RustDesk
Open the downloaded file or installed app. If Windows asks whether to allow the app to run, confirm only if the file came from the official RustDesk GitHub releases page.
Give me your ID by phone or text
RustDesk shows a number usually called Your ID. Give that number to me by phone or text while we are actively working together.
Share the temporary password/code
RustDesk may show a temporary password or ask you to approve the connection. Only share it with me by phone or text during the session, never with unexpected callers.
Turn off unattended access unless needed
After the session, close RustDesk. If a permanent password or unattended access was enabled, turn it off unless we clearly agreed to leave it on for an ongoing support plan.
Option 3: RustDesk on Linux tutorial
Linux remote support can vary by distribution and desktop. RustDesk is often the simplest option, but some Linux systems require extra screen-sharing permission. Wayland support can be experimental depending on the system, so some setups may require X11 or phone-guided troubleshooting, and keyboard or mouse control may be limited.
Choose an install method
Depending on your Linux system, RustDesk may be available as a Flatpak, AppImage, DEB, RPM, or software-store install. I may direct you to the RustDesk GitHub releases page at github.com/rustdesk/rustdesk/releases/latest for the latest downloads. On Fedora-like systems, Bazzite, and many gaming Linux setups, Flatpak or AppImage is often the simplest path.
Open RustDesk
Launch RustDesk from your app menu or software store. If Linux asks for screen-sharing permission, approve it for the remote support session.
Approve Wayland or screen prompts
Some Linux desktops, especially Wayland desktops, ask you to choose a screen or window before sharing. Select the screen you want help with and approve sharing.
Give me the ID and temporary password/code
Give me the RustDesk ID and temporary password/code while we are on the phone or texting. Keep the computer awake and unlocked during the session.
If control does not work
Some Linux security settings may allow viewing but block keyboard and mouse control. If that happens, I can still guide you by phone while viewing, or we can try a different remote option.
During the remote session
You stay in control
You can watch everything I do. You can stop the session at any time if you feel unsure or uncomfortable.
I explain before major changes
I will explain before deleting files, changing important settings, installing software, removing software, or making account/security changes.
Passwords stay private
If a password is needed, you can type it yourself. I do not need to know it, and I do not store it.
After the remote session
Close or disconnect the remote program
Close Quick Assist or RustDesk when we are done.
Remove permanent access if it was enabled
Most support should be temporary. If unattended or permanent access was turned on, disable it unless you intentionally requested ongoing support.
Save the summary
I will explain what I changed, what I found, and what to watch for next. Write it down if you want a simple record.
Scheduling and availability
Most remote sessions are handled by appointment so you know when I am available and what to expect.
Appointment slots
Remote sessions are usually handled by appointment. Same-day help may be available, but it is not guaranteed, especially near the end of the day.
Waitlist
If the day is full, I can place you on a waitlist and contact you if a spot opens. Otherwise, I will offer the next available time.
Priority order
Existing appointments are honored first. Monthly support members may receive priority scheduling, followed by new requests in the order received.
Frequently asked questions
A few common questions before you contact me.
Is the free 15-minute triage a free repair session?
No. The free triage is a quick problem review. I use it to understand the problem, decide whether remote help is safe and realistic, and explain the likely next step and price before paid work begins.
Do you come to my house?
Not yet. I am starting remote-only. Many computer, email, software, settings, general support, and scam-check problems can be handled by phone or remote screen-share.
Do I have to give you my password?
No. I do not store passwords. If a password is needed, you can type it yourself while I am not viewing it, or we can talk through the step by phone.
Can you fix broken screens or computer parts?
Not at this stage. I focus on software, setup, troubleshooting, and basic computer help. For hardware repair, I may recommend a repair shop.
What if the problem cannot be helped remotely?
I will be honest. If, within the first 30 minutes from the start of triage, I determine that the main problem requires hardware repair or otherwise cannot reasonably be handled remotely, I will stop and there will be no charge, provided I have not already completed useful paid support or resolved another problem during the session. I will explain what I found and recommend the next best step, such as a repair shop, internet provider, account recovery page, or replacement part.
What areas do you help?
I focus on Helendale and Silver Lakes residents, but remote help may also be available for nearby High Desert communities such as Victorville, Apple Valley, Barstow, Oro Grande, and other surrounding areas.
What happens if Remote Quick Fix takes longer than 30 minutes?
Remote Quick Fix is $30 for up to 30 minutes. If the issue takes longer, I will ask before continuing at $50 per hour, billed in 15-minute increments. You can stop at 30 minutes, but the $30 still applies for the time already spent. If, within the first 30 minutes from the start of triage, I determine that the main problem requires hardware repair or otherwise cannot reasonably be handled remotely, I will stop and there will be no charge, provided I have not already completed useful paid support or resolved another problem during the session.
What happens when you are busy?
I schedule remote sessions by appointment when needed. Existing appointments are handled first, monthly support members may receive priority scheduling, and new requests are handled in the order received.
What remote access program do you use?
For Windows, I may use Microsoft Quick Assist or RustDesk depending on the situation. For Linux, I will usually start with RustDesk because it is cross-platform. I will tell you which option to use during triage.
Can you help if my internet is completely down?
Sometimes I can help by phone with basic checks, but if your internet is fully offline, remote support may not be possible. I may recommend contacting your internet provider or using an in-person technician.
Can you help with business backups or data security?
Yes, for basic setup and guidance. I can help with cloud backup setup, external-drive backup habits, password manager setup, two-factor authentication, update settings, and simple file organization. This is not full managed IT, cybersecurity monitoring, compliance work, guaranteed data recovery, or emergency response.
Are monthly plans unlimited support?
No. Monthly plans are for recurring basic remote support with clear service limits. They are manually invoiced each month and are not charged automatically. The plan is active for each month that the invoice is paid. Included time does not roll over. Home members get 10% off other remote services, and Business Support Starter customers get 15% off extra remote support time while their monthly plan is active, unless we agree otherwise first.
How do I pay, and when is payment due?
Payment option: PayPal. For one-time sessions, payment is due at the end of the session unless we agree on different terms before paid work begins. Monthly plans are manually invoiced each month; there is no automatic billing. PayPal link: paypal.me/LangesTechSupport.
Need computer help?
Send me a quick message with what device you have and what is going wrong. I’ll start with a free 15-minute triage to decide whether remote help makes sense and what the next step should be.
Name: Brian Lange
Phone/Text: (442) 229-0989
Email: support@langestechsupport.com
Hours: Monday through Saturday, 9:30 AM to 4:30 PM. Closed Sunday.
Service Area: Helendale, Silver Lakes & nearby High Desert communities
Service Type: Remote-only computer help
Payment: PayPal; due at the end of one-time sessions unless agreed otherwise first